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2019 Medical Assistants Program
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Friday, February 1, 2019
Hartford Marriott Downtown

First Medical Assistant with a
Doctor's Registration is Free! 

Additional Assistants from CPMA/APMA member organizations to attend the assistants program are only $49 and includes lunch and evening reception. 

Schedule

9:30-10:00 am     Registration

10:00-1100 am    Visit Exhibit Hall

11:00-12:15 pm   Opioids: An Update
                             Proper Intra-Operative Anesthesia to Limit Post-Op Opioid Use

12:15-1:30 pm     Lunch in the Exhibit Hall

1:30-5:30 pm      Medical Assistants Breakout Program: Tina Del Buono

The Power of Presentation: The impact of how we present to our patients by sight and how it actually influences them in the first seven seconds of meeting us. "You never get a second chance to make a first impression."

Key Step To Creating A High Performing Team: Understanding our purpose, patient care and setting up training programs.

Quality Patient Care: Learning the five "P's" in quality patient care.

  • Purpose
  • Pride
  • Patience
  • Performance
  • Perspective

Mastering the Schedule: All about scheduling and how we can be successful (most of the time) if we can understand what it takes to cycle our patients through the office. We will discuss how each person in the practice plays an important role in successfully carrying this out.  

Balancing the Front and Back, "Why we need protocols": Presents a walk through the day for the front and back office staff.  How can we work together and understand what each of our roles are so that we can be helpful, more efficient and create a better workplace for ourselves and the patients who visit us each day. 

5:30-7:00 pm     Cocktail Reception

About the Presenter: Tina Del Buono, PMAC
Founder and CEO, Practical Practice Management
Director/Consultant Top Practices Virtual Practice Management Institute

Tina Del Buono has been a practice manager for 22 years.She has lectured nationally on Practical Practice Management for the past 17 years specializing in complete practice efficiencies, team building, staffing issues, physician/staff communications, manager mentoring, A/R, collection forensics, and practice building protocols.Tina has written over 400 articles on practice management and understands what you envision your practice to be and the challenges to getting it there.

Del Buono has developed GPS –Global Practice Systems to create the road map to get your practice from where it is now to where you want it to be, in small practical, achievable steps.  She is a past President and past Scientific Chair of the ASPMA.  She currently lectures with the AAPPM and is the Scientific Chair for the Western Foot and Ankle Conference assistant programs.

 

 

 

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The Connecticut Podiatric Medical Association is dedicated to serving its membership through education, public awareness and government representation. The Association promotes the delivery of quality foot care and provides representation to healthcare agencies and national podiatric organizations.

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